What does Amitech's RPA Managed Services include?

In most ARMS contracts, Amitech will provide the following managed services to maintain, monitor, and support the automation platform, associated software components, and deployed automations.  If you are a current managed services customer, see you specific contract for service level agreements and other details.

1. Platform installation and semi-annual upgrades to development, testing, and production environments
2. Platform license management, administration, and usage monitoring
3. Support of client software packaging in coordination with Client’s desktop packaging team
4. Platform configuration changes as needed in connection with the deployment of automations or in response to changes in connectivity or access to automated applications
5. Support of needed network, firewall, load balancer, or other connectivity infrastructure changes associated with the UiPath platform and the connectivity of UiPath robots to automated applications
6. Provisioning, monitoring, and security review of UiPath platform users
7. Requests to Client’s security team for account provisioning and access by UiPath platform robots in connection with automated processes and automated applications
8. Coordination with Client’s business continuity and disaster recovery planning, auditing, and simulation activities
9. Monitoring and support of automation platform high availability features if included in Client’s licensing
10. Platform change and release management
11. Automation deployment and configuration changes
12. Management of reusable automation components and component packaging
13. Limited regression testing for planned changes to automated applications
14. Business hours (8x5) monitoring of automation platform, application integrations, and automated processes
15. Quarterly business review of work activities, level of service delivered, business value delivered by automations, and identified improvement opportunities
16. Daily reporting to business process owners on the performance and reliability of automated processes to identify degradation in performance or unexpected increase in exception rates
17. Question and answer on technical performance, configuration, or best practices from Client with regard to deployed automations