In most ARMS contracts, Amitech will provide the following managed services to maintain, monitor, and support the automation platform, associated software components, and deployed automations. If you are a current managed services customer, see you specific contract for service level agreements and other details.
- Platform installation and semi-annual upgrades to development, testing, and production environments
- Platform license management, administration, and usage monitoring
- Support of client software packaging in coordination with Client’s desktop packaging team
- Platform configuration changes as needed in connection with the deployment of automations or in response to changes in connectivity or access to automated applications
- Support of needed network, firewall, load balancer, or other connectivity infrastructure changes associated with the UiPath platform and the connectivity of UiPath robots to automated applications
- Provisioning, monitoring, and security review of UiPath platform users
- Requests to Client’s security team for account provisioning and access by UiPath platform robots in connection with automated processes and automated applications
- Coordination with Client’s business continuity and disaster recovery planning, auditing, and simulation activities
- Monitoring and support of automation platform high availability features if included in Client’s licensing
- Platform change and release management
- Automation deployment and configuration changes
- Management of reusable automation components and component packaging
- Limited regression testing for planned changes to automated applications
- Business hours (8x5) monitoring of automation platform, application integrations, and automated processes
- Quarterly business review of work activities, level of service delivered, business value delivered by automations, and identified improvement opportunities
- Daily reporting to business process owners on the performance and reliability of automated processes to identify degradation in performance or unexpected increase in exception rates
- Question and answer on technical performance, configuration, or best practices from Client with regard to deployed automations
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